Refund Policy

No Paid Service Today

AIVA does not currently charge for any product, subscription, or feature. There is no checkout or billing flow in the app, so there is nothing to refund.

The quotes you see for custom furniture are price estimates submitted directly by manufacturing partners for a specific item — payment for those, if any, happens separately between you and the partner, outside of AIVA. We don't process that payment and this policy doesn't cover it.

If That Changes

If we introduce paid plans in the future, we'll publish a complete refund policy here — covering eligibility, the refund window, non-refundable cases, how to cancel, how to request a refund, and processing timelines — before any payment is collected.

Questions

Contact us at support@aivainteriordesign.com.